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aswancerParticipant
It is also a section to capture any process related questions for a particular service that are not directly related to the SLAs or Standards. For example, during the review of the Master Hardware SLA there were a few comments related to Purchasing process that UNM IT will address.
aswancerParticipantI planned to post the schedule to this site today. However, we have received word from the ITSAC that expands to comment period to 10 business days, which means I need to rework the schedule a bit so I expect to post it on Monday or Tuesday.
aswancerParticipantI can to do that. I think I’ll post those on the main discuss page with the dates of the comment period. We are hoping to add a few other items to the main page as well.
aswancerParticipantIn an effort to add a bit of clarity we included a statement in this SLA to read: For purposes of this document, UNM IT is defined as the Information Technologies unit reporting to the UNM Chief Information Officer (CIO).
aswancerParticipantOur schedule for the next three groups includes a few more days for review but it is still a short turn around time to meet the schedule.
aswancerParticipantThe agreements we released for review by 2/12 was the first group of SLAs. We have 3 more groups of documents to be released over the coming months. The next group is scheduled for release on 2/29, the third group will be released on 3/21 and the last group on 4/18 to meet the deadlines outlined in the President’s memo that Gil shared.
aswancerParticipantDigital Signage was not on the KSA Enterprise Service list. This current effort is to complete and distribute for review SLAs covering services on that list. As existing SLAs are up for review that we will likely follow a similar process for review and input.
The intention is to post the SLAs as they are finalized. The location of the posted SLAs will be communicated but will likely be tied to the url you mention above.
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