Thank you for your feedback. To clarify, yes, this SLA governs IT services provided to external entities by UNM Central IT – the vendor in this case is UNM Central IT and the Customer is an external governmental entity. I understand how this can be confusing so I have noted this as an update to the next version of this SLA. This SLA would apply to state or federal government entities that are located on campus as well, however separate SLAS would be established depending on the services provided to them. Support levels, billable rates, and other features of the service may differ, for example, from those that apply to UNM customers. UNM’s campus-wide network is still referred to as The Campus Data Communication Network (CDCN).

• This reply was modified 8 years, 8 months ago by kmoeller.

Andrew, thank you for your feedback. 2.1.1 – UNM IT also considers Surface Pro devices standard equipment, so we can assist in streamlining the process by working with Purchasing. 3.1 – yes, UNM IT will engage IT Agents to review the RFP for UNM workstations.