Reply To: Department Specific SLA



Thank you for clarifying.  I definitely understand that there are many reasons an individual may choose one service provider over another, all things being equal.  We do attempt to address concerns regarding “distrust” of a provider through Business Associates Agreements (BAA) and other due diligence, although I understand that we will not always be able to satisfy concerns that stem from a long history.  Where specific concerns are identified, we will certainly do our best to mitigate.

The ability for students to create an SMTP (mail) server is an excellent example that is worthy of consideration.  I don’t believe that enterprise services are intended to interfere with a project in a classroom.  We may need to be more explicit to address this concern. 

I appreciate the additional perspective.