March 25, 2016 at 12:13 pm
#616
darruti
Participant
Walter,
The services provided by different departmental IT units would be very helpful to articulate. We’ve set up a thread to continue that conversation (http://discuss.unm.edu/document/departmental-it-support/). If departmental IT units have SLAs on the services they provide, perhaps we could point to those SLAs from the enterprise SLAs – what do you think?