Reply To: Department Web Hosting SLA


I think a definition of terms should appear at the top of the document that would define such phrases used throughout the SLA document. For example, “User” could be interpreted as the User of the service or the visitor to a website. It is sort of defined in the General Overview so that may not be the best example.
[IN PROGRESS] I could not agree more. In the “Mobile App Distribution SLA,” the definition for “End Users” was spelled out under the “End Users Responsibilities” section. I’m going to sneak the language in and bring this to Agreements next time for review.