Reply To: Department Specific SLA

“There is a good chance that input from one area might also be relevant to others on campus and we would like to consider the suggestion in that context and also get feedback from others.”

A better process for doing this would be to categorize departments by similar needs. Why try to lump everyone into the same “enterprise service”? I am sure the needs of the bookstore are different than the needs for the hospital and for an academic department.