Reply To: Department Specific SLA


I had already started a thread on setting up an exception process here; no one from IT has responded in it, however. I’m happy to provide feedback as appropriate to try to help the services being proposed better meet our needs so that we could potentially move people to IT-provided services; that said, most of my comments in those places have gone unanswered for a week or more. Moreover, some of the services demands of some of the departments in some areas (e.g. network management, IP address assignment, email, etc.) are *far* beyond what is being proposed so I’m not sure how productive some of my feedback would be. 

  • This reply was modified 7 years, 6 months ago by patrickb.