Q: 2.1.2 Boundaries of Service Features and Functions
UNM IT will retain administrative access to VMs;
This is a “Cloud Service”, Shouldn’t the owner of the VM have complete control of who has access to the machine?
A: This is a managed service. IT patches the OS. IT is also responsible for resolving issues that are directly related to the OS. Therefore, IT must retain admin rights.
Q: In regards to Right Sizing mentioned in 2.2.1 General Service Levels, I fear this cloud lead to some of your systems being over provisioned by have too many people in down sized virtual machines packed onto the same cloud physical host.
A: We have thresholds on host that we do not exceed to address this situation. We add hosts as needed to ensure threshold are not exceeded.