Reply To: Datacenter – LoboCloud SLA


Q: Is “LoboCloud’ the umbrella service for all VM hosting?

A: Yes.  Lobocloud a frontend self-service portal for provisioning, de-provisioning and managing virtual machines in our VM hosting environment.  

Q: As I understand it, there are 2 ways to request a UNM IT hosted VM:
1) Using LoboCloud (largely self service)
2) Via Help.UNM (UNM IT builds the VM for the customer)

A: Correct.  VMs can be provisioned via Lobocloud or by placing a ticket in  LoboCloud has no setup fee.  Tickets placed in help for provisioning VMs have a $500 setup fee.

Q: I have received customer requests to produce an SLA for VM hosting that IS NOT provisioned via LoboCloud. Will this SLA cover those cases? Thanks, -N

A: Yes.  The Lobocloud SLA covers both.