Q: Is “LoboCloud’ the umbrella service for all VM hosting?
A: Yes. Lobocloud a frontend self-service portal for provisioning, de-provisioning and managing virtual machines in our VM hosting environment.
Q: As I understand it, there are 2 ways to request a UNM IT hosted VM:
1) Using LoboCloud (largely self service)
2) Via Help.UNM (UNM IT builds the VM for the customer)
A: Correct. VMs can be provisioned via Lobocloud or by placing a ticket in Help.unm.edu. LoboCloud has no setup fee. Tickets placed in help for provisioning VMs have a $500 setup fee.
Q: I have received customer requests to produce an SLA for VM hosting that IS NOT provisioned via LoboCloud. Will this SLA cover those cases? Thanks, -N
A: Yes. The Lobocloud SLA covers both.