Jenny:
Thanks for taking the time to comment.
Q: 2.1 What versions of Windows OS and Linux distributions will the backup client support?
A: The backup system supports the clients listed at the following link:
http://www-01.ibm.com/support/docview.wss?uid=swg21243309
Q: 2.1.2 What do you mean by revision? Is this version control? Is it possible to retain more than the past 3 versions? Is revision a file or block level backup? Can the backup retention period extend beyond 180 days? Do you also provide backup service for bare metal recovery?
A: Revision means change in this case. Every time the file changes it is considered a revision.
A: We can only change the retention policies (3 versions, 180 days) in extraordinary circumstances. Managing multiple retention policies is extremely resource intensive. We are in the process of implementing a new backup system so look for the feature set to improve in the near future.
A: Backups are file level backups.
A: We do not currently offer bare metal at this time. It may be available in the future for an additional charge.
Q: Is there some type of reporting tool or high water mark alerts to let the customer know the allotted backup space is close to the quota limit?
A: Yes storage utilization reports are available.
Q: Is there a cost sheet on backup space? Is the cost based on GB of space, based per client base, or client plus space?
A: Good question and the answer is a bit complicated. If the system being backed up is not owned by IT then it is the normal cost of storage or $700 per TB. http://it.unm.edu/servicecatalog/asset_list.php?service=23&product=128&origin=servicelist
A: If the server being backed up is owned/managed by IT, it is half the cost of the drive that is being backed up or $350 per TB. Ex: A LoboCloud system with a 1TB drive costs $350 to back up. I will update the service description.
Q: How far is the replication site from the backup site?
A: Data is replicated to a building on South Campus. Replication to a cloud provider is on the roadmap.
Q: Although at this point Financial Services Division (FSD) has no plans to use this service at this time, we reserve the right to create a customized SLA specific to our needs with mutually-agreed upon consequences for both FSD and UNM IT.
A: This is the SLA for the backup service that IT offers today. We are open to discussing customized agreements that are mutually agreed upon.
Regards,
Brian