HI Elisha, Thank you for your your comments.
Please send your suggestions for possible software titles to swdist@unm.edu for volume or site licenses. We will consider each suggestion case by case. If your department needs software that is not available through Software Distribution and you only need one or two licenses please continue to purchase through your department.
At this time software compatibility is the responsibility of each department.This is a good suggestion to have the support available from software companies on the Software Distribution page. We will research this. Yes the the SLA’s have boiler plate language and IT is continuing to improve and update the SLA. Software Distribution works with Classroom Tech on software for the lab/classroom computers. If you have suggestions on additional software or access to the software please email swdist@unm.edu and the request will be forward to the appropriate group.