Reply To: Department Web Hosting SLA

Using the phrase “academic unit” is actually more limiting in my opinion.  There are many “administrative units” and “student organizations” that use this service as well. An alternative phrase that can encompass the different campus groups might be more appropriate.

I think a definition of terms should appear at the top of the document that would define such phrases used throughout the SLA document. For example, “User” could be interpreted as the User of the service or the visitor to a website. It is sort of defined in the General Overview so that may not be the best example.