The University of New Mexico

nssabol

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  • March 11, 2016 at 9:17 am in reply to: Datacenter – LoboCloud SLA #485
    nssabol
    Keymaster

    Many thanks for the reply and information Brian. That makes sense.

    Is it by design there is no guaranteed delivery time (section 2.2.2 Specific Service Levels) for VM’s requested via Help.UNM and not LoboCloud?

    March 7, 2016 at 1:14 pm in reply to: Datacenter – LoboCloud SLA #445
    nssabol
    Keymaster

    Is “LoboCloud’ the umbrella service for all VM hosting?

    As I understand it, there are 2 ways to request a UNM IT hosted VM:

    1) Using LoboCloud (largely self service)
    2) Via Help.UNM (UNM IT builds the VM for the customer)

    I have received customer requests to produce an SLA for VM hosting that IS NOT provisioned via LoboCloud. Will this SLA cover those cases? Thanks, -N

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