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barchu02Participant
2.1.1 End-User (Department IT) Requirements to Use the Service
Request access to the Data Center via Help.UNM, with a minimum of one (1) business day prior to visit;What happens if a critical co-location server goes down and the owner needs immediate access?
2.2.2 Specific Service Levels
Ensure bi-weekly walk-through by UNM IT to observe condition of Customer’s devices;Does IT contact the customer if they find an issue? Does IT physically touch the machines?
barchu02Participant2.1.2 Boundaries of Service Features and Functions
UNM IT will retain administrative access to VMs;This is a “Cloud Service”, Shouldn’t the owner of the VM have complete control of who has access to the machine?
In regards to Right Sizing mentioned in 2.2.1 General Service Levels, I fear this cloud lead to some of your systems being over provisioned by have too many people in down sized virtual machines packed onto the same cloud physical host.
barchu02Participant2 Service Description
The backup server keeps 3 revisions of active files and 1 revision of files that have been deleted from the
client. Deleted files are retrievable for 180 days.What is the definition of an active file? If I leave a file untouched for an extended period of time is it inactive?
2.1.2 Boundaries of Service Features and Functions
Customer may not exceed previously agreed upon storage capacity when using the backup and restore service; Customers must purchase additional storage prior to exceeding capacity;What happens after storage capacity is exceded, is there are warning? Are zero-byte files kept in place of real files?
2.2.2 Specific Service Levels
Additional backup storage available within three (3) business days pending availability;
3 business days seems like a long period of time to wait. -
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