Reply To: Department Web Hosting SLA

#92
steely
Participant

Re: 2.1.1:
Bullet 3: Does “Customer’s local IT support” refer to a UNM department’s own internal staff?
Bullet 4: It seems to me that web hosting with UNM IT should include automatic nightly backups without a separate charge. The charge could come in at a restoration of a snapshot.

Re: 3.2
Bullet 2: Please provide a link to “Pricing  and Billing” in the SLA.

Re: 8
– Can web developers be notified of charges that will appear in the monthly bill detail in advance? (I understand that it is a department’s finance / admin personnel that can login to the IT Billing portal. Is that correct?)
– Are all communications with UNM IT for questions / tech support to be billed at $75 / hour?

  • This reply was modified 8 years, 2 months ago by steely.