Reply To: Arts and Science: Shared Service Model


What a great start to our discussion forum!  Grace, thank you so much for being the pioneer to start the dialogue with this important topic. Elaine and Walter have done a nice job articulating the approach, and I will try to expand.

We used college, school and VP level administrative unit as the foundation for our ITO model, with the full acknowledgement that this will evolve as we learn more about IT service delivery across campus. Walter is spot on that there are some units, even at this high level, who do not have ANY designated technology professionals, and additional grouping is required.  As we do this it will be very important that we ensure that the ITO is able to develop a strong relationship with these additional units so the ITO can properly understand the area and represent their technology needs.

It is also worth noting that there are other areas on campus that are at a level underneath college, school and VP unit that may have such a significant level of IT staffing and technology needs to warrant having some ITO’s at a lower level, such as department or center.  We will seek to identify these possibilities as we continue to have discussions around campus.

In collaboration with the ITO’s, we will look to identify effective service delivery practices that are in place throughout campus, leverage the best of the best by working with the people delivering the services, and incorporate the combined knowledge into developing a more efficient way to benefit all with efficient and value adding improvements.