Jennie, thank you for your input on this SLA. Below are the responses to your questions:
“Section 2.1.2, bullet 2: Can you provide an example on “New systems or applications impacting core business”? “
The new Talent Management System would be an example of an application that will impact UNM’s Core business processes (HR); a new application that will be replacing a current system; it is also integrating with our Banner system. Another would be uAchieve; a system that supports the Admissions office and integrates with our Banner system.
“Section 3.1, bullet 1: I can’t open “UNM Development and Support Standard” file. I don’t have permission.”
http://discuss.unm.edu/wp-content/uploads/2016/03/Application-Development-and-Support-Standard.pdf
- This reply was modified 8 years, 2 months ago by alesiatorres. Reason: format