Reply To: Core Service Application Management and Development


UNM ERP Applications portfolio: does this include downstream systems and processes that rely on or use ERP data such as: AD auto-pop group creation, email account demise upon termination, etc.? Is there a list of what is in the ERP Application portfolio? Access “must” be safeguarded and not “should”? Is there an expectation that OLAs will be in place or created between departmental IT and UNM IT? What can we expect to support per application in the portfolio and at what point do we escalate to UNM IT?

3.2.2: Should bullet points 1 and 2 in 3.3 be a partner responsibility, too?