Reply To: End User Device Support Standard

#655
jwong
Participant

Questions:
 1. There are a few “MUSTs” in this standard. It sounded more like a policy.  Are these best practice recommendations, or are they requirements?

2. Is the patch management service (WSUS) free or do we have to have an SLA with IT to get updates?  What kind of updates, Microsoft, Adobe, Symantec, etc…?