Reply To: Email and Calendaring SLA


Thanks Susan.  In cases where a service is elective, charges are only incurred when a decision is made to use the service.  For enterprise services, the working definition is that the service is to be offered exclusively via a central entity, although as of this moment there has not been a directive to exclusively use those services classified by KSA as enterprise.  Funding implications on enterprise services and/or the financial impact of possible exceptions to utilize enterprise services are not defined as of yet. The example of baseline email in particular does not have a charge – it is provided to campus without a pass through of cost based on usage (in our existing model).