Hi Greg. Hopefully the response just posted to Elisha’s comment helps to clarify. With regards to the follow on questions:
“If the IT service is optional, and units choose to use their own internal resources to provide the service for their own use, are they also required to abide by the SLA? If a unit chooses to partner with another unit to provide these services, will both units be required to implement and abide by the IT SLA?”
Much as we have been asked to work on SLAs for those services categorized by KSA as enterprise, we have also been asked to work on standards for those services categorized by KSA as supplemental. The standards would be the relevant resource and guide for any unit providing a service in those supplemental areas.
- This reply was modified 8 years, 4 months ago by darruti.