Reply To: Enterprise IT Vendor Relationship Management SLA

Chad, thank you for your comments and apologies for the delayed response. You are correct that the issue you raise is not part of the enterprise vendor SLA, but it is important nonetheless. I apologize for the difficulty that you experienced with the purchase. I am familiar with the circumstances as I was ultimately involved in the issue escalation. Your request for clarification on the involvement of UNM IT in the procurement process is reasonable, and I will reach out to Purchasing to discuss how we might work together to address that. – Duane