Reply To: Datacenter – Backup Services SLA


CARC Systems comment: 2.1.2 states that “customers may not exceed previously agreed upon storage capacity when using the backup and restore service; Customers must purchase additional storage prior to exceeding capacity”. this seems to be a bit backwards: users may not realize that they are exceeding capacity for example until after they have finished a storage task. Why not adopt a “clean up or pay up” policy to give the user the option to expand their capacity within a certain timeframe of a notice?