Reply To: Datacenter – Backup Services SLA


2 Service Description
The backup server keeps 3 revisions of active files and 1 revision of files that have been deleted from the
client. Deleted files are retrievable for 180 days.

What is the definition of an active file? If I leave a file untouched for an extended period of time is it inactive?

2.1.2 Boundaries of Service Features and Functions
Customer may not exceed previously agreed upon storage capacity when using the backup and restore service; Customers must purchase additional storage prior to exceeding capacity;

What happens after storage capacity is exceded, is there are warning? Are zero-byte files kept in place of real files?

2.2.2 Specific Service Levels
Additional backup storage available within three (3) business days pending availability;
3 business days seems like a long period of time to wait.