March 4, 2016 at 2:41 pm
#422
ayoder
Participant
2.1.1 No line item for A-Z
2.1.2 The service desk has instructed many of our users that if they are using a browser besides Internet Explorer on a UNM Windows machine that it is unsupported. Is Internet Explorer no longer support for enterprise applications by UNM IT? What is the new enterprise browser that is compatible with all UNM IT supported enterprise applications?
2.2.1 “…can take multiple business days to complete” This needs to turn into a number.
3.1 Is UNM IT able to provide reports on how many hits each A-Z entry is getting? Departments might be interested knowing how many people are clicking on their A-Z entries.
5.1 Service desk hours are not listed on the support page, there is a link that leads to FastInfo on the support page