Reply To: Datacenter – Colocation SLA


2 What happens if a department is working with an external contractor? What is the process for UNM IT when interacting with contractors hired to implement solutions for UNM?

2.1 Community is misspelled also “physical compute servers”? Physical Servers?

2.1 Is 10 gigabit networking available in the colocation space? Is there an additional charge? 

2.1.1 “Request access to the Data Center via Help.UNM, with a minimum of one (1) business day prior to visit” What happens in the event of an Incident? 

7 Maintenance Window for Colocation servers is not listed? 

If UNM IT needs the change the regular maintenance window, they should generate a new SLA to make sure it meets the business requirements of UNM