March 4, 2016 at 2:23 pm
#419
ayoder
Participant
2.1 Should explicitly define OS versions. What if I want a Server 2016 VM but it isn’t considered a supported OS by this service?
2.2.2 “Firewall request can take up to 72 hours” is this clock hours? Business hours? Should this be converted to days?
What happens if 99.9% availability is not met? Are customers refunded for the time services were unavailable?
3.1 Reference to a forum.unm.edu website that doesn’t exist
7 There isn’t a Maintenance window line item for LoboCloud. Other hosting windows are advertised but LoboCloud is not listed. Availability webpage should match services listed in IT Service Catalog