Reply To: Datacenter – LoboCloud SLA


2.1 Should explicitly define OS versions. What if I want a Server 2016 VM but it isn’t considered a supported OS by this service?

2.2.2 “Firewall request can take up to 72 hours” is this clock hours? Business hours? Should this be converted to days?

What happens if 99.9% availability is not met? Are customers refunded for the time services were unavailable?

3.1 Reference to a website that doesn’t exist

7 There isn’t a Maintenance window line item for LoboCloud. Other hosting windows are advertised but LoboCloud is not listed. Availability webpage should match services listed in IT Service Catalog