Reply To: LoboAlerts SLA

With regard to having departmental support be the first line of defense for this service, I think that since there is little departmental IT can do to help, so having users contact us first is just going to frustrate them. We do include information on LoboAlerts during our orientation for the incoming law students and point them to the info on loboalerts.unm.edu. And in this case, there is a robust set of FAQs (IF they bother to read the page!).