Reply To: Department Web Hosting SLA

Along those same lines, are there any discussions about what the Enterprise service offerings should be rather than just wrapping an SLA around existing services that may or may not meet campus needs? There were a couple of responses that dismissed SLA feedback as “not an SLA question” (not in the Web Hosting SLA thread), but if there are gaps or fundamental problems with the service offering this is an opportune time to engage an already-engaged community.