Reply To: Department Web Hosting SLA

Howdy:

This is echoing Elisha’s comment: what’s the purpose of this SLA? Is it to:

1. Define a Service that IT is offering and is optional for units to use?
2. Define a Service that IT is offering and is required for units to use?

This leads to some questions:

If the IT service is optional, and units choose to use their own internal resources to provide the service for their own use, are they also required to abide by the SLA?

If a unit chooses to partner with another unit to provide these services, will both units be required to implement and abide by the IT SLA?

Thanks!
Greg