Reply To: Department Web Hosting SLA

The phrasing of the second bullet in 3.2 seems misleading to me:
“Track websites’ and visitors’ activity and provide Users with access to this data;”

I assume what you are saying here is the IT will maintain web server access logs.  Tracking visitor’s activity could mean something much more “NSA” to some reading it.

Good point. The tool is tracking stats similar to Google Analytics. Perhaps a better wording would be: “Track visitors’ pageviews, sessions, and visits using system logs, and provide Users with this data.” The pageviews, etc. were examples as cPanel uses different terms than Google Analytics.