February 15, 2016 at 9:38 pm
#222
reynolds
Participant
SP/MSR (Bullet 6.3) This would be communicated to the IT customer service desk and we recommend a business continuity plan for the department – example – forwarding your main number to a cell number until service is restored. You can escalate any issue at any given moment. The severity of the outage is based on the ITIL best practices and the response required, refer to section 6.2 in the SLA