Reply To: Telephone Services SLA


SP/MSR (Bullet 2.2.2) 99.9% is a conservative approach, agreed, and our systems are closer to five 9’s. However, there are no automated tools in place to track the uptime due to costs and integration requirements, so it is a manual process we use to calculate availability. Additionally, some of our services are IP based, on the network. Decentralized Department Denial of Service attacks (via compromised hosts) can and most likely affect our service. We have factored that into our target