Reply To: Telephone Services SLA


SP/MSR – Bullet 2 (2.1.3) This is a process definition (defined in other avenues, generally the Service Catalog) UNM IT will offer competitive avenues to purchase end devices (NON NEC) that will work on analog connections, not digital or VoIP as these are proprietary (NOTE: we do not repair these like products but we do assist in warranty issues. If a customer purchases from Amazon, Graybar, etc. for example the product will work but the delta is if there are issues post the purchase of who to work with to resolve the issue. However, the customer will be responsible for the end device. This is a process, not part of the SLA language