Reply To: Enterprise IT Vendor Relationship Management SLA

Is there a definition of an External Vendor? For example, under 2.1 Service Scope, there’s a reference to “external entities”. Further down in that section, the list of services includes Network capacity and connectivity. Section 2.1.2 speaks to boundaries and states that the service features and functions are “restricted to state and federal government entities”. Therefore, if a state or federal government organization is located on the UNM campus and uses the CDCN (is it still called that?) but is not a “vendor” in the traditional sense of the word, does this SLA apply?