Reply To: Enterprise IT Vendor Relationship Management SLA

#171
elisha
Participant

Do we have a list of Enterprise IT Vendors somewhere? How does a vendor get added or removed from this list? What happens to departmental agreements when/if new Enterprise Vendors are defined?

Does this SLA¬†apply to anyone other than the “Central IT” unit?

2.1: How is redundancy determined and how is it eliminated? What is the process for stakeholder involvement in that decision? “<span style=”line-height: 1.5;”>Reduce and eliminate redundant Enterprise IT contracts;”</span>

2.2 Service Level Performance is left blank. My understanding of an SLA is that it should have measurements, metrics and consequences for not meeting target service standards.

Perhaps this is hard to define because it is more of an operational function of the central IT department than a customer facing service. If that is the case, I’m not sure why it’s being defined with an SLA.