February 12, 2016 at 12:29 pm
#162
ccovey01
Participant
Jeff and Tuan,
One trend I see forming is the need for all SLAs to link to
- the specific service catalog/cost statement(s) that they invoke
- as well as all dependent documents, like the Incident Response document
That will help us all consider the full implications of the SLAs.
Again, thanks for your replies to the various discussions.
Chad