SLAs and Standards Review Schedule

Group 3, Public Review Period March 24 – April 7

Document Name	Agreement Type	Enterprise Service (ES) or Supplemental Service (SS)
Core Systems	SLA	ES – Core Systems acquisition, management. and development
Information Security Incident Response	SLA	ES – Information Security Incident Handling
Information Technology Standard Compliance	SLA	ES – Information Standard Compliance
Information Technology Standard Development	SLA	ES – Information Technology Standard Development
Webpage Development	SLA	ES – Web Page Development
Application Development & Support	Standard	SS – Application Development, SS – Application Maintenanc,; SS – Mobile App Distribution (non-core), PrintingSS – Reporting and Report Development
Printing	Standard
Project Management	Standard	SS – Project Management
Service Desk / Customer Support	Standard	SS – End User Device Support

Document Name	Agreement Type	Enterprise Service (ES) or Supplemental Service (SS)
Collaboration Tools	Standard	SS – Instant Messaging, SS – Web Conferencing
Inquiry & Analysis Tools	Standard	SS – Instructor Evaluation, SS – Surveys; SS – Test Scoring