General question, will the process for providing input into which software titles are needed be put into this SLA?
2.1.1 – This seems fine, but it would be helpful to have compatibility and known issues listed with the software at the time of download/purchase
“<span style=”line-height: 1.5;”>Assumes sole responsibility for the compatibility of software with other applications and any other integrated devices.”</span>
2.1.2 – Would it save you time to list what support is available from where with the software titles on the download page?
3.2 I guess this is boiler plate language since I’ve seen it in other drafts, but this doesn’t seem like a customer responsibility: “<span style=”line-height: 1.5;”>IT Strategic Advisory Committee to collaborate with UNM IT on the service framework to satisfy the University of New Mexico business requirements;”</span>
9.1 – Will the process for requesting new software on pod and lab machines be put into this SLA or a different one for Pods?