Master Hardware Contracts SLA

Item 2 – a direct link to the service catalog item for Master Hardware would be useful, that could then link to the Dell B2B site – and via that users would see what Dell provides, discounts, etc.

2.1.1 – so that users, Purchasing, and Auditing could see it, might be useful to link in the Service catalog to exclusions already in place. E.g.,, the HP MP9s that are allowed for digital signage. Having these exclusions listed would save a lot of back and forth email between units and Purchasing and Auditing.
Not related to the SLA – could we get line breaks/basic editing added to this interface? The interface currently only allows unbroken text entry.

Chad, thank you for your feedback and suggestions. We will update the Service Catalog entry for Master Hardware Contracts and incorporate the links as you suggest. I agree having a comprehensive list of all inclusions and exclusions is helpful for everyone – I will work with UNM Purchasing on that effort. Also, I will follow up with the appropriate individuals regarding your interface question.

Thanks again!

2.1.1 Would like to see some avenue/process for future disruptive devices. For example, it became increasingly difficult to purchase Surface Pro devices due to additional layers of approvals/exemptions/etc. for what we as a department see as a standard mobile device. This could extend to devices used in the classroom or those used in business units for non-standard use cases. 

3.1 When the Workstation contract expires, will UNM IT engage IT Agents about developing and reviewing an RFP for UNM Workstations?

This comment is more of a Purchasing and RFC procedure.  

2.1   For Windows based PC, server, and laptop should not be exclusive to one vendor, Dell.  Since 3 quotes are needed for high dollar purchases.