SLAs and Standards Review Schedule

Group 3, Public Review Period March 24 – April 7

Document Name Agreement Type Enterprise Service (ES) or Supplemental Service (SS)
Core Systems SLA ES – Core Systems acquisition, management. and development
Information Security Incident Response SLA ES – Information Security Incident Handling
Information Technology Standard Compliance SLA ES – Information Standard Compliance
Information Technology Standard Development SLA ES – Information Technology Standard Development
Webpage Development SLA ES – Web Page Development
Application Development & Support Standard SS – Application Development, SS – Application Maintenanc,; SS – Mobile App Distribution (non-core), PrintingSS – Reporting and Report Development
Printing Standard
Project Management Standard SS – Project Management
Service Desk / Customer Support Standard SS – End User Device Support

Group 4, Public Review Period April 25 – May 6

Document Name Agreement Type Enterprise Service (ES) or Supplemental Service (SS)
Collaboration Tools Standard SS – Instant Messaging, SS – Web Conferencing
Inquiry & Analysis Tools Standard SS – Instructor Evaluation, SS – Surveys; SS – Test Scoring